FAQS

We HIGHLY recommend FedEx or UPS vs. USPS. P.O. Boxes, Alaskans, Hawaiians excepted. If you aren't shipping to one of those three, choose FedEx or UPS.

Ground Shipping: we are located in Seattle, WA. We are one day to most of Washington, into Western Montana, and Northwestern Oregon (covering just South of Portland). We are 7-8 days to the East Coast. Everyone in between has a home on that range. The closer you are to the rainy NW the faster we get to you! Texans: 4-5. Californians: 2-3. Illinois to PA: oddly, generally 7 days.

Check the FAQs for Express Shipping Information.

Every gift you send includes a message card with your personal message. This is one of our favorite things at Bite Society. Once you select a basket, personalize your message and take your pick from our wide selection of card designs. We’ll make sure that bad boy gets written and included with your gift. Don’t forget to sign it! (If it’s anonymous from a secret admirer, let us know.) 

We used to be caterers - majority or our items are recipes straight from our very own kitchen. After A LOT of tasting, we’ve also sourced some pretty tasty morsels from some other snack makers that pass the test to include in some of our baskets. 

Yes, we have a several vegan basket and all products included are… vegan. We also have a no gluten added basket. We try to make sure to tag all vegan and GF items as we put them on the website and we typically include ingredients on the pages unless we forget. If we forgot, just call and we will add the ingredients to the listing

Yes, but only if you post a photo and tag us on social media… no matter where that tattoo is placed!

Reuse and recycle! Most Bite Society packaging can be recycled (jars, boxes. Check your local recycling guidelines. For those badass baskets and tins, they’re meant to be reused around the house. Plant an herb garden using our tins, pack a picnic, tote groceries or organize your closet with our baskets – the list is endless! However you reuse your packaging, we want to see! Snap a picture and tag us or DM us on Instagram (@hellobitesociety) with the photo.

Hell yes we are!

We can absolutely help you and would love to chat more. Email info@hellobitesociety.com or call 206-487-6249.

Check your email. Once your order is shipped, you will automatically receive an email with the shipping tracking number.

You bet. If you’re local to the Seattle area, once you finish your shopping, type in your area code to estimate shipping in the shopping cart and select the “Pickup in Store” option before proceeding to checkout. In-store pickup is free with an added bonus of meeting us in person. Our Kitchen is open Monday-Friday 11am-4pm at 509 Dexter Ave N. Seattle 98109

Need to pick up outside of those hours? Give us a call, we might be in the back baking! 206.487.6249 

Absolutely. Click “ship to multiple addresses” after you initiate the checkout process. For large orders (5+ gifts) shipping to multiple locations, please contact info@hellobitesociety.com or 206-487-6249 for assistance.

We sure do. Once you enter in your shipping location details in your cart, you'll see the Express options available depending on the delivery address.

Express orders that require immediate shipment must be placed by noon (11:00am PT) Monday through Thursday to process the same day. We can ship two day express Monday through Wednesday. Overnight can ship Monday through Thursday. Meaning, you must select overnight shipping for Thursday orders.

You pay a large premium for Express delivery on Saturdays. Our experience is that packages fail to be delivered about 50% of the time on Saturdays. After seeing enough dreams dashed, we no longer offer this option.

Orders placed after 11:00am PT will ship the next business day -- if you have to get it out, call us and we'll do our best to accommodate you.

Express orders placed Friday through Sunday will ship on the next shipping day (generally Monday unless it is a major holiday).

FedEx and UPS express shipping will not deliver to a PO Box. The recipient's primary street address must be provided. USPS Priority Express is your only option to a PO Box.

We use FedEx, UPS, and USPS for shipping and offer a couple options from each carrier at checkout.

Your order will ship from Seattle, WA, zip code 98109. When your order ships, you'll receive a shipping confirmation email with a tracking link included.

If you are local to Washington State, live in the the Idaho pan handle, or down in the Portland, OR area, choose ground shipping. Anything near us, ships ground no matter what you choose. We can ship it Next Day Air, and they will still send it Ground. Unless the package is going somewhere pretty rural or something went wrong, it generally gets to its destination next day.

We find FedEx and UPS to be the far superior option for reliability on quote times. Sadly... USPS ain't what she used to be for delivery. We also have very limited recourse to retrieve a lost USPS shipment.

The only option that guarantees delivery on-time is Overnight options (FedEx Overnight, UPS Next Day Air, and USPS Priority Mail Express). We are hoping they start guaranteeing 2nd day again, but it has been without guarantee since Covid. That being said, we generally see about 96% success rate on FedEx and UPS meeting their quoted time.

In the event of bad weather, natural disasters, and other uncontrollable events that may affect shipping services, your shipment may be delayed. We do our best to make sure your shipment delivers on time but once it leaves our warehouse, we are all dependent on the shipping carrier doing what they said they would do.

Sorry, we're not responsible for carrier delays or lost or stolen items. We will try to help you out as best we can.

A gift card is included with every gift. If the sender hasn’t included a name and you need help identifying who sent your gift, please contact info@hellobitesociety.com or call 206-487-6249 for assistance. We’ll quickly out your secret admirer.

We strongly encourage you to ship to a street address verse a PO Box. We see about 10-15% return on PO Box shipments due to non-pickup by recipients.

Remember you are shipping food. Sometimes highly perishable food in a cooler. Please, please, please let your recipient know that a package is coming to them that has a ticking clock.

Additionally, only USPS will deliver to a PO Box. The medium and large baskets are quite expensive to ship USPS -- sometimes double the rate of FedEx and UPS.

We cannot be responsible for packages that are not retrieved from PO Boxes. If they come back to us (they sadly do), we will do our best to work out a plan with you on how to get the goodies back out.

FedEx has provided us with some fabulous rates which we pass on to our customers. They deliver on-time about 96% of the time. We also have a very responsive rep who will help us when things go wrong.

UPS also has a solid "A" grade on on-time delivery. They tend to be a little more expensive for ground deliveries.

I love USPS -- I have a post office belt buckle that I love to wear. I want them to return to glory. Over the last few years, we have seen increasing problems with deliveries and absolutely no recourse to get help. We debated pulling them from the site as a shipping option. The problem is that they are the only option for some addresses. They get a B+ for on-time delivery. And, an F- when it comes to getting us help when something goes wrong.

Sometimes?!?!

We report to you what they report to us. We don't know why they occasionally report 1-day delivery for Priority Mail from Seattle to Florida. It is going to be at least 2 days probably 3. It is something in their software that our software cannot be made to fix. Or, our programmers don't know how to code around it.

Priority Mail: this is generally 2-4 day delivery anywhere in the U.S. It is also not guaranteed on-time delivery.

Priority Mail Express: this is their overnight option. It is guaranteed.

Packages returned to us are typically cold pack shipments, PO Box or mailroom non-pick ups, signature required shipments that couldn't get a signature, etc. In these cases, the package is sent back to Bite Society. We have a few ways we can go at this point...

We can bill you to ship it back out to your recipient and to replace any cold packs that were lost due to being out of temperature.

We can refund you the purchase price less shipping charges and product loss.

We can come up with a different solution with you that makes everyone satisfied.

We can pay to update the shipping address with the UPS or FedEx. Typically this costs around $20 per shipment (meaning if you shipped 4 cartons, you will have to update all 4). If the address correction is very, very close to what you told us and has not been delivered and was shipped with UPS, we can generally get the update completed free of charge. Basically, UPS will do it for free if the change doesn't result in them having to ship it to a different distribution center. FedEx makes you pay for every little change and USPS generally won't update it regardless of who we call.